• Security & Privacy at Klarify

  Security & Privacy at Klarify Your Data, Protected Klarify is built for therapists who handle some of the most sensitive information in healthcare. We take that responsibility seriously. This page explains how we protect your data and your clients' data. Where Your Data Is Stored All of your data is stored in Canada on Amazon Web Services (AWS) servers in Montreal. AWS is the same cloud provider used by Canadian banks and government agencies. Your notes, transcripts, session informationFew readers

• No Audio Detected

  What This Means Klarify tried to record your session, but no sound came through. This usually means there was a connection issue between your microphone and Klarify, not a problem with your session itself. Common Causes Your microphone wasn't selected correctly Klarify might be listening to the wrong audio source. This is the most common cause. Browser permissions weren't granted Your browser needs permission to access your microphone. If this was blocked, Klarify can't hearFew readers

• Reset Password

  How to Reset Your Password Forgot your password? No worries, you can reset it in under a minute. Steps: Go to the Klarify sign-in page. You can get there by clicking "Sign In" on the homepage, or by signing out of your account if you're already logged in. Enter the email address linked to your account. Click "Forgot password?" Click "Reset your password." Check your inbox for a reset link from KFew readers

• Managing Your Account & Billing Settings

  Learn how to manage your account, change default settings, and modify your billing details.Some readers

• Troubleshooting Common Issues

  Friendly guidance to help you troubleshoot and get things back on track.Few readers

• Getting Support for Klarify

  Contact Klarify with questions and feedback through email, phone, text, or within the Klarify app!Few readers