Recording a Virtual Session

For using web-based video call platforms (Jane/Telus/Layla/Google Meet/Zoom/etc)

Step 1: Prepare for Recording

• Join your video call on the platform you’re using
• Open Klarify in a new browser tab

Step 2: Start Recording in Klarify

• Click "Record Virtual Session"
• Assign a client. If it is your first time with a client on Klarify, skip this step.
• Click “Start recording”
• Select your video call from the dropdown tab options.
• See 0:23 in this video demo for an example.
• If you’re using Zoom, see this FAQ first, as Zoom desktop apps work differently on Mac vs. Windows.
• Click "Share"

Step 3: During Session

• Klarify records the audio in the background
• You should see a banner on the top of your browser near the URL bar. Do NOT press “Stop sharing”. This is needed to receive audio from your virtual session. If you press this, or see this bar disappear, Klarify will pause recording.

Step 4: End Recording

• When session ends, go back to the Klarify tab
• Click the pause button:

• Click “Next” or “Save & Finish”
• If you see “Next”, you’ll need to assign the session to a client or create a new client on that screen.

• If this session is for a couple, make sure you click "Group" after pressing "Create New"

• After you have assigned the session to a client, click "Save & Finish"

Important tips:

• Use Chrome, not Safari. Safari has major limitations with audio recording.
• Use the browser version of Zoom or Teams. See this help article on how to use Zoom on the desktop.
• You must enable "Share Tab Audio" or we will only capture your voice, not your client's.
• Selecting "Window" instead of "Entire Screen" or "Tab" often causes problems.

Common issues:

Updated on: 19/01/2026