In-person Sessions

Recording an In-person Session

Visit the Klarify website.
Tap "Record In-Person"
Assign a client (if this is your second session with them). If it is your first time with a client on Klarify, skip this step.
Press “Start Recording”. Place computer close to you and your client
DO NOT TURN SCREEN OFF or let Computer go to “Sleep” mode. Doing so will stop the recording and cause your note to not be created.
Once done, click the pause button and “Next” or “Save & Finish” if you have already assigned the client
Assign session to a client and press “Save”

Visit the Klarify website, no app downloaded needed.
Place device between you and client
Tap "Record In-Person"
DO NOT TURN SCREEN OFF OR SWITCH OUT OF KLARIFY RECORDING SCREEN. Doing so will stop the recording and cause your note to not be created.
Once done, tap the stop button, and click “Finish”
Assign session to a client
Click “Save”

Important tips:

Your screen must stay on. This is the most common issue. If your phone screen locks or turns off, the recording stops immediately.
Before your session, adjust your auto-sleep settings. Set screen timeout to the maximum or "Never."
On iPhone, stay on the Klarify website. Switching to another app or browser tab stops the recording.
You can place your phone face down on the table if you're concerned about your client seeing the screen, just keep the screen on.
Position your device close enough to pick up both your voice and your client's voice clearly.

Common issues:

Problem	Solution
Recording stopped mid-session	Your screen likely locked or went to sleep. Adjust your auto-sleep settings before your next session.
Recording stopped when I checked a text	On phones, leaving the Klarify website stops recording. Avoid switching apps during sessions.
Audio is quiet or hard to hear	Move your device closer to both speakers. Soft-spoken clients may need the device positioned nearer to them.
Phone call interrupted my recording	Incoming calls will stop your recording. Consider putting your phone on Do Not Disturb mode during sessions.
"Starting Recording" message is stuck	Exit the recording screen and try again. Repeat until it starts properly.

Adjusting screen timeout settings:

On iPhone: Settings > Display & Brightness > Auto-Lock > Never

On Android: Settings > Display > Screen timeout > 30 minutes (or maximum available)

On Mac: System Preferences > Battery > Turn display off after > Never

On Windows: Settings > System > Power & sleep > Screen > Never

Updated on: 19/01/2026

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